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16 January 2019 at 13 : 38 PM
New Arrivals – January 2019
New Arrivals: a coast-to-coast glance at some of the industry’s newest additions As the old Cole Porter Broadway tune goes, “Another Opening, Another Show…” And so it is with Greek themed restaurants that are mushrooming not just in the nation’s metropolises, but also in its suburbs, boroughs and hamlets. Here, then, is a ...
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16 January 2019 at 13 : 25 PM
Teens Returning to the Restaurant Workforce, Slowly
AFTER declining sharply in recent years, the recent uptick in teen labor force participation could help ease some of the industry’s staffing challenges, according to the NRA’s Chief Economist Bruce Grindy. His Economist’s Notebook commentary and analysis appears regularly on Restaurant.org and Restaurant TrendMapper. While the tightening labor ...
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16 January 2019 at 13 : 57 PM
5 Inexpensive Ways to Boost Restaurant Customer Loyalty
You can improve customer loyalty by paying attention to the little details customers notice that you might overlook. Customer loyalty depends on unique and meaningful personal connections. Use these five tips to boost customer loyalty on a budget… 1 Be There Start by simply being present, visible, and active at your restaurant. This gives small ...
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16 January 2019 at 13 : 42 PM
Every Guest Leaves Happy
Managing for success by Constantine Kolitsas Ι once worked for a restaurant group that was so focused on customer satisfaction that every employee in its 40-plus units knew the acronym EGLH and could tell you with job-description-specificity what behaviors were expected of them to ensure that Every Guest Leaves Happy. Customer satisfaction was not ...
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16 January 2019 at 13 : 27 PM
Interview with Ambassador Soterhos
Bush’s “Man in Greece” Recalls the President That He Called “Friend” THE FIRST GREEK-AMERICAN AMBASSADOR TO GREECE SPEAKS TO ESTIATOR by Constantine Kolitsas With the recent passing of President George H.W. Bush, contributing editor Constantine N. Kolitsas reached out to former U.S. Ambassador to Greece Michael Soterhos, an appointee and dear ...
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16 January 2019 at 13 : 57 PM
Παραμονή μιας Πρωτοχρονιάς
ΠΡΩΤΟΧΡΟΝΙΑΤΙΚΟ ΔΙΗΓΗΜΑ ΤΟΥ ΔΙΟΝΥΣΗ Ε. ΚΟΝΤΑΡΙΝΗ Είχαν πάρει να λιγοστεύουν οι μέρες μέχρι που να έλθει το βράδυ της παραμονής της πρωτοχρονιάς. Πάνω στην Αετόπετρα, το μικρό ...
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16 January 2019 at 13 : 07 PM
Οι πειρατές και το ποντίκι που βρυχάται
«Δίκαιο», «Ιστορικά δικαιώματα», «συμφέροντα» είναι λέξεις που στολίζουν τις διάφορες Τουρκικές δηλώσεις, ώστε να θολώνουν τα νερά βάζοντας φερετζέ στις αρπακτικές προθέσεις των αυθεντικών ...
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16 January 2019 at 13 : 46 PM
‘‘Διχασμένοι Αυτοκέφαλοι ή Ενωμένοι Αδελφοί;’’
Του Μητροπολίτη Μεσογαίας και Λαυρεωτικής κ. Νικολάου Τοὺς τελευταίους μῆνες γινόμαστε μάρτυρες μιᾶς πολὺ ἐπικίνδυνης καὶ κατὰ τὰ φαινόμενα ἀδικαιολόγητης κρίσης ποὺ ξέσπασε στοὺς ...
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10 November 2018 at 06 : 43 AM
Boosting Breakfast Takes a Taste of Cinnamon
Vlore Bakery Reimagines the Classic French Toast, Captivating Breakfast Goers From the Midwest and Heading East By Constantine Kolitsas It’s common sense: If you have a unique offering that the public likes, they’ve got to come to you to enjoy it. And the more they like it, the more they come. It’s with this premise that Vlore ...
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10 November 2018 at 06 : 41 AM
Getting Real with Your Service Staff
WHEN we think of giving good service in a restaurant, our minds tend to go to the details: Greet the table within thirty seconds; give a lively dissertation of the day’s specials; proactively address guests needs when it comes to drink refills, condiments needed for specific ordered items; etc etc. Well, let’s toss all of that out the window and ...
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