Browsing Tag managing for success
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7 May 2021 at 04 : 20 AM
Was the Cure Worse Than the Illness?
MANAGING FOR SUCCESS By CONSTANTINE N. KOLITSAS Business Coach When the story of COVID-19 is told by some historian in the not-so-distant future, there will surely be lots of Monday-morning quarterbacking going on. And if the question posed in this column’s title could be construed literally, the metaphorical question also bears some ...
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16 April 2021 at 11 : 54 AM
Serving with Sincerity
MANAGING FOR SUCCESS By CONSTANTINE N. KOLITSAS Business Coach One thing I always teach my servers is to find the voice with which they are most comfortable and to use it with guests. The days when the quiet gentleman waiter spouting platitudes, “sirs,” and “madams” was the epitome of great restaurant service are over. It’s rare that ...
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10 March 2021 at 03 : 57 AM
The Price Is Right (or Is It?)
MANAGING FOR SUCCESS By CONSTANTINE N. KOLITSAS Business Coach I remember when I was just out of college and I took a temporary job waiting tables at the new upscale Italian restaurant in town. The restaurant was the first to bring northern Italian cuisine out of New York City and into my area, and, along with it, high prices. “What kind ...
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11 February 2021 at 07 : 32 AM
Raising the Bar
MANAGING FOR SUCCESS By CONSTANTINE N. KOLITSAS Bussiness Coach In November 2019, I opened a restaurant, a concept I had been working on for a few years and was extremely excited to get going. Despite spending all but the first four months of its existence under pandemic restrictions, the restaurant has been successful, garnering a ...
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10 January 2021 at 08 : 15 AM
Preventing Takeout Mistakes
MANAGING FOR SUCCESS By CONSTANTINE N. KOLITSAS Business Coach Any restaurant manager who does a good amount of takeout will tell you that mistakes cost you business. Whereas a mistake in the dining room can very often be fixed within minutes, the only way to fix a mistake with a takeout order is to remake the order and have the customer ...
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13 December 2020 at 07 : 33 AM
Setting the Tone
MANAGING FOR SUCCESS By CONSTANTINE N. KOLITSAS Business Coach If you’re like me, there is no more loathsome function as a restaurant manager than interviewing job candidates. I hate it. I even hate going through résumés. And the rise of internet job sites like Indeed have not truly improved the process. Post a server position requiring ...
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11 November 2020 at 11 : 52 AM
Rehabilitating Bad Behaviors
MANAGING FOR SUCCESS Not every staff member with bad behaviors is a bad employee. This statement, on the surface, is hard to swallow. If bad behaviors don’t define a bad employee, then what does? For me, a bad attitude and poor discipline are the attributes that steer me away from hiring someone, or that lead me to dismiss someone. If an employee ...
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10 October 2020 at 04 : 11 AM
You’re the Leader—Inspire!
MANAGING FOR SUCCESS By CONSTANTINE N. KOLITSAS Business Coach When you get up in the morning and head to work, your mind is on the dozens of tasks ahead of you. You are thinking about the schedule and if your undependable fry cook will be late again; if the walk-in cooler was organized properly after the early morning delivery; if the plumber was able ...
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6 September 2020 at 07 : 27 AM
You’re Not in the Restaurant Business
MANAGING FOR SUCCESS By CONSTANTINE N. KOLITSAS Business Coach COVID-19 or no COVID-19, you’re no longer in the restaurant business. You may run a restaurant, but if you want to optimize your earnings, you need to come to the realization that the primary business you are in is not food. Sure, you serve food, but you sellsomething ...
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6 April 2020 at 05 : 14 AM
Don’t Be Cheap
MANAGING FOR SUCCESS By CONSTANTINE N. KOLITSAS Business Coach The title of this month’s column is a bit crass, but it fits because in it we will be addressing our instincts, which can sometimes be crass. As restaurant owners we understand that success is largely predicated on our ability to contain costs and squeeze as much value from every nickel ...
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