Browsing Tag Service 101
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10 February 2022 at 08 : 14 AM
Common Server Mistakes That Frustrate Your Guests
SERVICE 101 By CONTANSTINE N. KOLITSAS Some servers require very little training and grasp the tasks, priorities, and standards of table service quickly and profoundly. Others have spent decades in the business and still make the same mistakes over and over. Training is, of course, critical to drive your restaurant’s culture and minimize the ...
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8 July 2020 at 07 : 30 AM
Service in a New Era
SERVICE 101 By CONSTANTINE KOLITSAS For decades, the restaurant industry has measured, pondered, studied, and analyzed its service model, continually working to anticipate the needs of guests, and contemplating social trends, customer expectations, and evolving norms. And just when we think we’ve got a good handle on it, along comes a global ...
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